Finding the right property to rent and call home is certainly exciting but it can also be a bit overwhelming which is why we’re here to support you.

Our helpful guide takes you step by step through the process of what you can expect when you rent a property with us:

1. Finding the Right Rental Property

One of our highly experienced viewing agents will accompany any viewings you go on. This is a good opportunity for you to see the property in person and if you decide it’s the right fit for you, then you can express your interest.

2. Tenant Selection

We provide the landlord with a shortlist of potential tenants who have expressed an interest in taking up the tenancy for the property. It is the landlord who selects the successful applicant.

3. References and Credit Checks

We undertake credit and reference checks through Vouch in order to verify your income as well as check employers’ and previous landlords’ references. We will also need to see your original passport (with a visa if you need one), and a utility bill from your last address.

4. Tenancy Agreement

In order for the tenancy to commence, the tenancy agreement must be signed by yourself and us, on behalf of the landlord.

5. Before You Move In

Before you move in, we will have inspected the property and ensure that all necessary safety certificates are in place. Your landlord will also be registered with the local council.

6. Transfer of Utilities

We will take meter readings for gas and electricity and transfer the accounts into your name. We will also inform the council of the change of occupant so that council tax bills are sent directly to you.

7. Deposit Payment

You will need to pay one month’s rent in advance as well as a deposit, which is usually the value of the monthly rent. As required by law, we will register your deposit with a government-approved scheme which guarantees your money will be kept safe and available to return to you promptly at the end of your tenancy. We use Safe Deposits Scotland.

In Scotland, tenants do not pay additional fees or any associated costs when taking up a tenancy.

8. Moving In

Happy new home! We will give you your keys on the agreed moving in date and one of our Property Managers can go through any operational procedures for items in the property such as heating or the alarm system.

9. During the Tenancy

After the first few weeks in your new home, we’ll visit you to make sure you are settling in well and there aren’t any issues. We will also arrange periodic inspections to ensure the property is being well cared for and maintained.

We will continue to be on hand throughout your tenancy to deal with any emergencies, maintenance or enquiries which may arise. Should there be any maintenance issues, we work with trusted local contractors, many of whom offer a 24hr emergency call out service, to make sure anything is fixed as quickly as possible.

10. Ending the Tenancy

Should you wish to end the tenancy, you will need to give notice. The length of the required notice period is stated in the lease. Likewise, if a landlord wishes to end your arrangement, they must follow the correct legal process.

When you move out, one of our team will visit to complete a checkout inspection and take meter readings. You will need to return all sets of keys and once everything has been concluded, we will contact Safe Deposits Scotland to request that your deposit is returned to you, less any deductions.

If you’re looking to rent, let us look after you.

Call us on 01786 821 012 or get in touch – we can’t wait to help you find your new home.